DISQUS

Bob31 · 3 months ago

I hardly think you can hold it against the employee, who had no idea you were so upset that you didn't get another stamp. If you'd asked for one, you probably would have gotten one. Undoubtedly she was just following the rules. I'm sure she gets lectured on customer service quite enough from her superiors, but to insinuate that she should read your mind as well is a little off the charts. The whole post came off a little "entitled" to me.

Daniel M. Clark · 3 months ago

One of the problems that I have, and I definitely recognize it, is in assuming that my tone of voice will come through when I write. Clearly, that didn't happen here! I'm not upset, nor do I think I'm entitled. Truly. I don't think she should read my mind. If my post came off as angry or upset, that was not my intention.

As I said, she was following the rules. All other things being equal though, if I had a choice between shopping at a store where I know the clerks will go above and beyond in little ways and one where the clerks follow the letter of the law (so to speak) - I'll choose the former.

That's all I was getting at, really.